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Please note that items shipped outside of the UK may be subject to customs, handling or brokerage charges, which are the responsibility of the buyer. If the buyer wishes to return their item, these charges cannot be refunded and must be reclaimed through their local customs office.
Domestic Shipping Policy
We strive to process and dispatch all orders within 1-2 business days. Orders placed on weekends or holidays will be shipped on the next business day. Business days are defined as Monday to Friday 9 am to 6 pm, excluding public holidays.
Please note that deliveries may be subject to occasional delays. In the event of delays, missed deliveries or lost items, don't hesitate to get in touch with the carrier for assistance.
During busy periods, deliveries may be delayed by a few days. If this is the case, please allow additional transit days for delivery. If there is a significant delay in the delivery of an order, customers will be notified by email or telephone.
You will receive a dispatch confirmation by text, email, WeChat or WhatsApp once your order has been dispatched. This will include your tracking number(s). Please note that the tracking number may be deactivated once your order has been shipped.
International Shipping Policy
We strive to process and dispatch all orders within 1-2 business days. Once you have received your tracking number, your order should arrive within 7-14 business days. Please contact the carrier for updates if you have not received your order within this timeframe.
We cannot declare items below their retail value or mark them as "gifts" to avoid customs charges.
Notes:
For both domestic and international deliveries, we require a direct signature from the recipient or a representative at the delivery address to ensure that your package is not redirected or delivered to an alternative address.
Logistics issues are subject to a number of factors and therefore we cannot give you a 100% guarantee based on the above information. Merchnex Limited reserves the right to the final interpretation of the above information.